Cancellation & Refund Policy

1. Monthly Subscription Plans (Pro & Power)

• You may cancel your Pro or Power monthly subscription at any time from your account or by contacting us.
• Cancellation takes effect at the end of the current billing period. You will continue to have full access — including your monthly resume and roadmap quota — until then.
• We do not offer pro-rated refunds for partially used billing periods.
• Monthly usage quotas (resume optimisations, cover letters, and skill roadmaps) reset at the start of each billing cycle and do not carry over or accumulate.
• If you were charged in error (e.g., duplicate charge), contact us within 7 days and we will issue a full refund.

2. Annual Subscription Plans (Pro Yearly & Power Yearly)

• You may cancel your annual subscription at any time. Cancellation takes effect at the end of the current annual period — you retain full access until then.
• We do not offer pro-rated refunds for the unused portion of an annual billing period.
• If you were charged in error or experienced a technical issue preventing access, contact us within 7 days of the charge and we will review your case and issue a refund where applicable.

3. Starter Plan (Discontinued)

• The one-time Starter plan was discontinued in October 2026, when PDF and DOCX downloads became free on every plan. It is no longer sold.
• Starter purchases made before then were for download credits that have been delivered; they are non-refundable.

4. How to Request a Refund

Email contact@hireraft.io with:

• Your registered email address.
• The Razorpay payment ID (found in your payment confirmation email).
• Reason for the refund request.

We will process eligible refunds within 5–7 business days. Refunds are credited to the original payment method.

5. Disputes

If you have a dispute regarding a charge, please contact us first at contact@hireraft.io before initiating a chargeback with your bank. We are happy to resolve issues directly.